Shipping Terms
💰Payment Methods:
You can choose products according to your preferences and wishes, and cash on delivery is supported.
For returns, please refer to the store's return and exchange policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We provide 24/7 service!
🚚Logistics Terms:
1. Shipping Fee: Free shipping on all orders!
2. Shipping Time: After successful order processing, we will arrange shipment according to the payment order. The shipping cycle is approximately 3 business days; shipping time is not limited, and we provide shipping services on Saturdays, Sundays, and public holidays.
3. Delivery Time: After the order is shipped, the estimated delivery time is approximately 7-10 business days.
4. Signing Instructions:
When placing your order, please leave your convenient address and contact number for signing.
Upon receiving the goods, please be sure to inspect them in person: check whether the outer packaging is intact, whether the quantity of goods matches the order, and whether the shopping list is complete. Do not provide your mobile phone for unpacking and inspection before signing. You have the right to refuse delivery if the outer box seal is damaged or torn.
If you are unable to sign for the package yourself, please authorize someone else to sign for it on your behalf, and please adhere to the same inspection requirements as above. The courier is only responsible for delivering the package to the designated address; anyone at that address can sign for it on your behalf, and the courier is not obligated to guarantee delivery to the designated person.
⚠️Important Reminder:
For risk control reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We sincerely apologize for any inconvenience this may cause.
From today onwards, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you via email; please check your email and reply or contact customer service promptly. If you do not receive a reply within 5 days, the order will be returned to the warehouse and a refund will be arranged. Thank you for your understanding.
🔄Returns and Refunds
1) If the goods you ordered are defective, you can request a full refund.
2) Regarding return and exchange methods and conditions, please refer to the relevant records on the sales page and in the order process.
3) Returned goods must be in their original, complete condition as when shipped, including all merchandise, gifts, accessories, packaging, and all accompanying documents or materials. If there is a physical invoice, it should be returned together with the goods, and relevant legally required documents such as credit notes should be signed; otherwise, we reserve the right to refuse your return, exchange, or refund request.
4) You understand and agree that when a refund is required due to your return, our inability to accept all or part of your order, or the cancellation or invalidation of the contract, we will handle the necessary legally required documents (such as invoices or credit notes) on your behalf.
❓Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Please check the corresponding delivery time slots for the "Transportation Company" in the order delivery information.
Q2: How do I complain about a courier?
A2: Please contact the corresponding local service hotline for the "Transportation Company" in the order delivery information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will be made within 7 business days from the date of order placement (excluding Sundays).
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. If any damage is found, the recipient has the right to refuse delivery.
Q5: Do I need to provide identification when receiving the goods?
A5: No. The courier is only responsible for delivering the package to the address specified on the waybill. Anyone at that address can sign for it (such as at the front desk). Delivery to the designated person is not guaranteed.
Q6: What if someone else signs for my order?
A6: In this case, please contact the local customer service of the "transportation company" in the order delivery information.
Q7: How do I check the delivery status of a partner merchant?
A7: Please check the logistics information of the corresponding courier company according to the "transportation company" in the order delivery information.
If you have any questions about the specific terms or delivery, please feel free to contact us at service@mail.smzwuxo.com. Our customer service team is available 24/7.